At Fioro International, each piece is created with a commitment to exceptional craftsmanship, precision, and client satisfaction. As many of our jewelry and timepiece collections are custom-designed or manufactured to order, our return and cancellation policies are structured to protect the integrity of the creation process while ensuring fair and reasonable options for our clients.

Returns & Exchanges

Clients may request a return, refund, or exchange within 30 calendar days of delivery.

To qualify for a standard return or exchange, merchandise must be unworn, unaltered, and returned in its original condition, including any accompanying packaging, certificates, and documentation.

A 30% restocking fee applies to voluntary returns of custom and made-to-order merchandise. This fee accounts for the specialized production, handling, and processing associated with individually manufactured pieces. The fee is calculated based on the original merchandise purchase price and will be clearly disclosed before purchase.

Any separate design or development fees will be handled according to their disclosed terms, without duplicating charges for the same expenses.

Eligible returns may be resolved through a refund to the original payment method, an exchange, or Fioro credit, according to the client's selection and applicable order terms.

Damaged, Defective, or Incorrect Items

Every Fioro piece undergoes quality inspection before delivery. If an item arrives damaged, contains a manufacturing defect, or materially differs from the approved design or order specifications, clients may request assistance within 30 calendar days of delivery.

Following verification, clients will be offered an appropriate resolution, including repair, replacement, exchange, or refund, at no additional cost.

Restocking fees do not apply to damaged, defective, or incorrectly fulfilled merchandise.

Fioro will cover reasonable return shipping expenses for confirmed manufacturing defects, delivery damage, or fulfillment errors.

Nothing in this policy limits applicable statutory consumer rights or protections under our product warranties.

Custom Orders & Design Deposits

Custom jewelry and timepieces frequently require individualized design work, specialized materials, and dedicated manufacturing resources.

Design deposits compensate Fioro for agreed-upon design and development services. Once those services have been performed, the corresponding portion of the deposit is nonrefundable, provided this condition was disclosed and accepted before payment.

Clients may request cancellation before production begins. Any refund will account for completed design services and properly disclosed, nonrecoverable costs.

Once manufacturing has commenced, cancellation requests will be reviewed based on the production stage and documented expenses incurred. Any applicable fees must have been disclosed before purchase and may not duplicate charges for the same costs.

These provisions do not restrict eligible returns, exchanges, or refunds following delivery.

Return Authorization & Processing

To initiate a return, exchange, or cancellation, clients should contact Fioro International through our official customer service channels and provide their order information.

Fioro will provide return instructions and, where applicable, shipping authorization.

Approved refunds will be initiated within 10 business days following receipt and inspection of returned merchandise.

For eligible voluntary returns, clients are responsible for return shipping expenses. Fioro covers reasonable return shipping costs for verified defective, damaged, or incorrect merchandise.

Servicing & Warranty

Beyond the initial return period, Fioro International continues to support its pieces through applicable servicing and warranty programs.

Manufacturing defects reported after the return period will be evaluated under the applicable product warranty and consumer protection laws.

Damage resulting from misuse, unauthorized modifications, or ordinary wear is handled separately under our servicing standards.

Updated October 27, 2026